FAQ

1. Do you ship outside the United States?
No. We currently only ship within the U.S.

2. What are the shipping costs?
Shipping is 100% free nationwide.

3. How long does delivery take?
Orders are usually delivered within 3–7 business days after processing.

4. Can I track my package?
Yes. You will receive tracking details by email once your order is shipped.

5. What should I do if my order arrives damaged?
Please contact us within 7 days with photos of the issue. We’ll arrange a replacement or refund.

6. Do you accept returns?
Yes, we accept returns within 30 days of delivery, provided the product is unused and in its original packaging.

7. Who covers return shipping costs?
Customers are responsible for return shipping unless the item is defective or incorrect.

8. How long does it take to get a refund?
Refunds are processed within 5–7 business days after we receive and inspect the return.

9. Can I cancel my order?
Yes, cancellations are accepted before your order is shipped. After shipment, our return policy applies.

10. How can I reach customer support?
You can email us at contact@albertohome.shop or call 440-949-8425 during support hours.